The increased demand for CRM tools has created a lot of opportunities in the industry. Microsoft Dynamics CRM is one of the leading CRM platforms in the present age. Organizations are adopting it because of its wide range of benefits which include high customer loyalty, better marketing strategies, enhanced analytics, etc.
Here, we have gathered a set of frequently asked Microsoft Dynamics CRM Interview Questions for freshers as well as for their experience. Master these and you will definitely clear your interview with flying colours.
In this article, we will cover the following:
Ans: Dialogs refer to synchronous processes that require user input, and a wizard-like interface. Whereas Workflow refers to an Asynchronous process that requires no user input and it is a background process
Ans: A plug-in is a custom business logic that functions for integrating Microsoft Dynamics CRM 2011 with Microsoft Dynamics CRM Online. This integration is to augment or modify the standard behaviour of the platform.
Ans: Workflow involves the automation of business processes from one party to another whose actions are in accordance with a set of rules.
Ans: The user requires a system admin or system customizer security role and membership in the development administrator group, in order to register a plug-in with the platform. Whereas, the user can use the web application for workflow.
Ans: The answer would be, it depends on the characteristics of the task that is under consideration. And the same thing applies to plug-ins.
Ans: E-mail router in MS CRM forms the software component which creates an interface between the Organization’s messaging system and the Microsoft Dynamics CRM deployment.
Ans: No, it is not necessary. One can use in-house or external SMTP and POP3 services.
Ans: One can use the following pathway to ensure this– Navigate to Customization >> Open the Entity >> Open Forms and Views >> Open Form >> Select Form Properties >> Open Display Tab >> Check/Uncheck the “Enable the Form Assistant” and “Expanded by Default”.
| Do you want to Master Microsoft Dynamics? Then enroll in "Microsoft Dynamics Training" This course will help you to master Microsoft Dynamics. |
Ans: The metadata of MSCRM holds information about the attribute and the entity. For instance, platform name, the data type of attribute, size of the attribute, display name, etc
Ans: The discovery services function for determining the correct organization and URL. MSCRM has many servers, each of which, might be dedicated to multiple organizations.
Ans: ‘Append’ and ‘Append To’ privileges works together. ‘Append To’ privilege will allow other entities to get attached to the entity. ‘Append’ privilege will allow the entity to attach the records to the entity with ‘Append To’ privilege.
Let us understand this with a simple example:
Let us say that you want to attach a note to a case then note entity should have ‘Append’ access right and the case entity should have ‘Append To’ access right.
Let us take one more example to understand this. Suppose you have two custom entities called ‘TestCustomEntity1’ and ‘TestCustomEntity2’. You want to attach the ‘TestCustomeEntity2’ records to ‘TestCustomEntity1’records. For this, you need to have ‘Append’ access right on ‘TestCustomEntity1’ entity and ‘Append To’ access right on ‘TestCustomEntity2’.
Now guess will I be able to attach the records? The answer is “NO” because we need to create a 1: N relationship between ‘TestCustomEntity1’ and ‘TestCustomEntity2’.
Now the user who has the above-mentioned access right in his security role will only be able to add ‘TestCustomEntity2’ records to ‘TestCustomEntity1’.
Ans: Using a Dynamic Entity.
Ans: Using Linked entity. You should always try to minimize the number of SWS calls that we make in the database. Often during code review, it is explored that the number of Microsoft CRM web-service could have been reduced by making use of the Linked-entity concept. So we should always look for the opportunity to minimize the effort.
Ans: No. We will have to re-install MSCRM.
Ans: The 21st User will get created in MSCRM but that user will be in a disabled state.
Ans: 8
Ans: Navigate to Customization >> Open the Entity >> Open Forms and Views >> Open Form >> Select Form Properties >> Open Display Tab >> Check/Uncheck the “Enable the Form Assistant” and “Expanded by Default”.
Ans: A summary of CRM experience, and your CRM career journey.
Mention – Roles and experience, concentrate on the most relevant experience for the role
Ans:
Mention- Mention different customizations, difficulties experienced, and how you overcame them. Show what skills you used and will bring to the role.
Ans: Mention – CRM Developer toolkit, XrmToolkit, Ribbon Workbench, Plugin Registration. Tools used in CRM development which you use.
Ans: Mention – Discuss your experiences with Solutions, and how you used them. How would you use solutions?
Ans: Explain when to use managed solutions and when to use unmanaged solutions. Solutions are a key part of releasing the customization to the customer if done badly can cause problems and waste time.
Ans: Mention – Your experiences or ideas of how you think solutions should be created. There is no right or wrong way
Ans: Mention – How you have developed solutions with a team of developers and what problems can arise.
Ans: Mention – How you debug, e.g. Unit Test, console app, Remote Debugging or plugin registration tool
Ans: Mention – Pressing the F12 key and getting your breakpoints set up and hit. If you haven’t done this, try it out, it’s awesome.
Ans: Mention – Any experience you have, the problems you experienced, and how you overcame them.
Ans: Mention – explain how you estimate customizations. e.g. breaking up the work into smaller chunks, taking into account risks and experience.
Ans: Mention – The lessons learned and how you avoid potential problems.
Ans: Mention – Unit testing knowledge and experience if you have it. Your process of testing code.
Ans: Mention – Plugin stages, images, and when you use each.
Ans: Mention – Time. Synchronous plugins must run straight away, async plugins can be delayed.
Ans: Mention – The most common error is an infinite loop caused by updating fields, which triggers the plugin to run again and again
Ans: Mention – Early binding creates strongly typed code that is easier to read and moves the errors to compile-time and not runtime. Early binding stops syntax errors which can occur with late-bound code.
Ans: Mention – Whenever you upgrade your CRM your customizations might stop working but you get the new features and fixes. If you delay you have more versions to catch up to.
Ans: Mention – Blogs, certifications, Microsoft Dynamics training Hyderabad community page
Ans: Mention – CRM online can only deploy Sandboxed plugins and Limitations such as
Ans: Mention – OData is the primary method to retrieve information from related records
Ans: Mention – The purpose of access teams are to easily share records with a team of people where the members of the team are not static.
Ans: Mention – Metadata is the data about data. CRM has lots of Metadata, types of field, options value, auditing, etc.
To retrieve Metadata you need use web services, RetrieveEntityRequest for entity Metadata and RetrieveAttributeRequest
Ans: Mention – The big difference is you can’t see or modify the CRM server and SQL server. CRM Online limitations, such as Sandbox plugins, workflow limit of 200, custom entities 300, storage is a monthly fee.
Ans: Mention – reading and understanding code is important because code spends most of its time in a maintenance state. Developers will need to read and understand code to extend the code, debug the code.
Ans: CRM 2011/2013 Investigating CRM Form Performance issues
Ans: Mention – CRM Async services stopped, APP Pool service account password, SQL Server services, Disk space, Active Directory
| Inclined to build a profession as Microsoft CRM Developer? Then here is the blog post on, explore "Microsoft CRM Training" |
Ans: Mention – security, sharing problems.
On Creation Of Entity How Many Tables Will Be Created At Back End?
Entityname+Base, EntityName+ExtensionBase example: if you created an entity bank then the following tables will be created at CRM database
new_bankbase, new_bankentensionbase
Can We Hide Tab In Ms. Dynamic Crm Form Using Javascript? How?
Yes we can hide particular section using following line of code. Xrm.Page.ui.tabs.get("tab_name").sections.get("section_name").setVisible(false);
Ans: There are two types of solutions in Microsoft Dynamics: Managed and Unmanaged. An Unmanaged solution is one that is under development or not yet ready for distribution. A completed unmanaged solution needs to be exported and packaged as a managed solution for its distribution.
Ans: We can interpret XRM as “eXtreme” Relationship Management, or “Any” (the X can be any value) Relationship Management. For example, an organization might be managing contacts, policies, parking violations, property taxes, etc. Hence, with the term XRM, you can manage the relationship of anything within the organization.
Ans: The Ribbon Workbench is a Microsoft Dynamics-managed solution. After downloading it, you have to import it in the Dynamics instance by going to Settings > Solutions > Import.
After a successful import of the solution, refresh the page, and you can see the Ribbon Workbench button in the solutions area of Dynamics 365.
Ans: The CRM SDK contains all the functions which are essential to work with CRM. It describes all the documentation of all the features in CRM.
Ans: The minimum privileges required to develop a solution are:
Ans: Following are some of the components that can be added to a solution:
Ans: Managed properties help in identifying the component of customizable managed solutions. If you want to apply managed properties, then an entity needs to be included using a managed solution and downloading it to another environment.
Ans: Each MS CRM solution has a publisher. The publisher works with data sources to track modification over a timeframe. The default publisher of micro dynamics is called “Default Publisher for”. You can also create a customized publisher for a solution.
Ans: Web resources are the components of CRM for developing HTML, JS, Images, Silverlight, and style sheet files. The different web resources in CRM are:
Ans: The different types of data in CRM are:
Ans: Microsoft Dynamics provides two products.
CRM Online:
It is Microsoft’s cloud-based service. It includes application servers, licensing, databases, setups, etc. CRM is a subscription-based service that businesses use when they cannot manage the technicalities of CRM implementation.
CRM On-Premise:
In CRM On-Premise, applications and databases are deployed on client-server instead of Microsoft servers. It gives full control for customizations, databases, backups, deployments, licensing, etc. Businesses use CRM on-premise when they need customized CRM solutions and better integration.
Ans: An entity model manages business data. It is a database table that stores the information in an organized format. Some of the different types of entities are:
Ans: The steps to export a solution as a managed solution are:
Ans: A system administrator gives full access to the files that are protected in MS CRM.
Ans: When a user makes an object using security fields, an insufficient permission error is a message received on creating a record.
Ans: Given below are the different types of relationship behaviour.
Ans: The various ways in which CRM can help in sales are:
Ans: The main differences between Find and Advanced Find are:
|
Find |
Advanced Find |
|
It performs a search on an attribute. |
It performs a search on the conditions and attributes for which the user customizes or runs. |
|
It is faster as it searches for one attribute and returns the result. |
It is slower as it searches for all the attributes and conditions while parsing through records. |
|
It is applicable only to active records. |
It is applied to all the records. |
|
It filters only one condition. |
It filters multiple conditions. |
Ans: Few of the changes that are taking place in CRM are:
Ans: The web services available are:
Deployment web service
The uses of this service are:
Discovery web service
The uses of this service are;
To identify the available organization information in a deployment.
Organization web service.
The uses of this service are:
To access data and metadata.
Ans: The steps to add/remove columns in an entity lookup window are:
Ans: The key differences are:
|
GAC Deployment |
Database Deployment |
Disk Deployment |
|
It does not support CRM 2011 online deployments. |
It supports CRM 2011 online deployments. |
It does not support CRM 2011 online deployments. |
|
You can refer to external DLL assemblies used in Plugin only if the registration is in GAC. |
You can refer to external DLL assemblies used in Plugin only if the registration is in GAC. |
You can refer to external DLL assemblies from the disk and from GAC. |
Ans:
|
Early binding |
Late binding |
|
In early binding, the compiler binds the objects to methods at the compile time. |
In late binding, the compiler binds the objects to methods at runtime. |
|
It is also called static binding. |
It is also called dynamic binding. |
|
Example: Function overloading. |
Example: Function overriding. |
We hope that these interview questions we have prepared for you will help you in clearing your interview. Technical roles such as Microsoft Dynamics CRM Developer are in demand right now. Preparing these dynamics crm interview questions will put you on the right path to getting that dream job role.
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The increased demand for CRM tools has created a lot of opportunities in the industry. Microsoft Dynamics CRM is one of the leading CRM platforms in the present age. Organizations are adopting it because of its wide range of benefits which include high customer loyalty, better marketing strategies, enhanced analytics, etc.
Here, we have gathered a set of frequently asked Microsoft Dynamics CRM Interview Questions for freshers as well as for their experience. Master these and you will definitely clear your interview with flying colours.
In this article, we will cover the following:
Ans: Dialogs refer to synchronous processes that require user input, and a wizard-like interface. Whereas Workflow refers to an Asynchronous process that requires no user input and it is a background process
Ans: A plug-in is a custom business logic that functions for integrating Microsoft Dynamics CRM 2011 with Microsoft Dynamics CRM Online. This integration is to augment or modify the standard behaviour of the platform.
Ans: Workflow involves the automation of business processes from one party to another whose actions are in accordance with a set of rules.
Ans: The user requires a system admin or system customizer security role and membership in the development administrator group, in order to register a plug-in with the platform. Whereas, the user can use the web application for workflow.
Ans: The answer would be, it depends on the characteristics of the task that is under consideration. And the same thing applies to plug-ins.
Ans: E-mail router in MS CRM forms the software component which creates an interface between the Organization’s messaging system and the Microsoft Dynamics CRM deployment.
Ans: No, it is not necessary. One can use in-house or external SMTP and POP3 services.
Ans: One can use the following pathway to ensure this– Navigate to Customization >> Open the Entity >> Open Forms and Views >> Open Form >> Select Form Properties >> Open Display Tab >> Check/Uncheck the “Enable the Form Assistant” and “Expanded by Default”.
| Do you want to Master Microsoft Dynamics? Then enroll in "Microsoft Dynamics Training" This course will help you to master Microsoft Dynamics. |
Ans: The metadata of MSCRM holds information about the attribute and the entity. For instance, platform name, the data type of attribute, size of the attribute, display name, etc
Ans: The discovery services function for determining the correct organization and URL. MSCRM has many servers, each of which, might be dedicated to multiple organizations.
Ans: ‘Append’ and ‘Append To’ privileges works together. ‘Append To’ privilege will allow other entities to get attached to the entity. ‘Append’ privilege will allow the entity to attach the records to the entity with ‘Append To’ privilege.
Let us understand this with a simple example:
Let us say that you want to attach a note to a case then note entity should have ‘Append’ access right and the case entity should have ‘Append To’ access right.
Let us take one more example to understand this. Suppose you have two custom entities called ‘TestCustomEntity1’ and ‘TestCustomEntity2’. You want to attach the ‘TestCustomeEntity2’ records to ‘TestCustomEntity1’records. For this, you need to have ‘Append’ access right on ‘TestCustomEntity1’ entity and ‘Append To’ access right on ‘TestCustomEntity2’.
Now guess will I be able to attach the records? The answer is “NO” because we need to create a 1: N relationship between ‘TestCustomEntity1’ and ‘TestCustomEntity2’.
Now the user who has the above-mentioned access right in his security role will only be able to add ‘TestCustomEntity2’ records to ‘TestCustomEntity1’.
Ans: Using a Dynamic Entity.
Ans: Using Linked entity. You should always try to minimize the number of SWS calls that we make in the database. Often during code review, it is explored that the number of Microsoft CRM web-service could have been reduced by making use of the Linked-entity concept. So we should always look for the opportunity to minimize the effort.
Ans: No. We will have to re-install MSCRM.
Ans: The 21st User will get created in MSCRM but that user will be in a disabled state.
Ans: 8
Ans: Navigate to Customization >> Open the Entity >> Open Forms and Views >> Open Form >> Select Form Properties >> Open Display Tab >> Check/Uncheck the “Enable the Form Assistant” and “Expanded by Default”.
Ans: A summary of CRM experience, and your CRM career journey.
Mention – Roles and experience, concentrate on the most relevant experience for the role
Ans:
Mention- Mention different customizations, difficulties experienced, and how you overcame them. Show what skills you used and will bring to the role.
Ans: Mention – CRM Developer toolkit, XrmToolkit, Ribbon Workbench, Plugin Registration. Tools used in CRM development which you use.
Ans: Mention – Discuss your experiences with Solutions, and how you used them. How would you use solutions?
Ans: Explain when to use managed solutions and when to use unmanaged solutions. Solutions are a key part of releasing the customization to the customer if done badly can cause problems and waste time.
Ans: Mention – Your experiences or ideas of how you think solutions should be created. There is no right or wrong way
Ans: Mention – How you have developed solutions with a team of developers and what problems can arise.
Ans: Mention – How you debug, e.g. Unit Test, console app, Remote Debugging or plugin registration tool
Ans: Mention – Pressing the F12 key and getting your breakpoints set up and hit. If you haven’t done this, try it out, it’s awesome.
Ans: Mention – Any experience you have, the problems you experienced, and how you overcame them.
Ans: Mention – explain how you estimate customizations. e.g. breaking up the work into smaller chunks, taking into account risks and experience.
Ans: Mention – The lessons learned and how you avoid potential problems.
Ans: Mention – Unit testing knowledge and experience if you have it. Your process of testing code.
Ans: Mention – Plugin stages, images, and when you use each.
Ans: Mention – Time. Synchronous plugins must run straight away, async plugins can be delayed.
Ans: Mention – The most common error is an infinite loop caused by updating fields, which triggers the plugin to run again and again
Ans: Mention – Early binding creates strongly typed code that is easier to read and moves the errors to compile-time and not runtime. Early binding stops syntax errors which can occur with late-bound code.
Ans: Mention – Whenever you upgrade your CRM your customizations might stop working but you get the new features and fixes. If you delay you have more versions to catch up to.
Ans: Mention – Blogs, certifications, Microsoft Dynamics training Hyderabad community page
Ans: Mention – CRM online can only deploy Sandboxed plugins and Limitations such as
Ans: Mention – OData is the primary method to retrieve information from related records
Ans: Mention – The purpose of access teams are to easily share records with a team of people where the members of the team are not static.
Ans: Mention – Metadata is the data about data. CRM has lots of Metadata, types of field, options value, auditing, etc.
To retrieve Metadata you need use web services, RetrieveEntityRequest for entity Metadata and RetrieveAttributeRequest
Ans: Mention – The big difference is you can’t see or modify the CRM server and SQL server. CRM Online limitations, such as Sandbox plugins, workflow limit of 200, custom entities 300, storage is a monthly fee.
Ans: Mention – reading and understanding code is important because code spends most of its time in a maintenance state. Developers will need to read and understand code to extend the code, debug the code.
Ans: CRM 2011/2013 Investigating CRM Form Performance issues
Ans: Mention – CRM Async services stopped, APP Pool service account password, SQL Server services, Disk space, Active Directory
| Inclined to build a profession as Microsoft CRM Developer? Then here is the blog post on, explore "Microsoft CRM Training" |
Ans: Mention – security, sharing problems.
On Creation Of Entity How Many Tables Will Be Created At Back End?
Entityname+Base, EntityName+ExtensionBase example: if you created an entity bank then the following tables will be created at CRM database
new_bankbase, new_bankentensionbase
Can We Hide Tab In Ms. Dynamic Crm Form Using Javascript? How?
Yes we can hide particular section using following line of code. Xrm.Page.ui.tabs.get("tab_name").sections.get("section_name").setVisible(false);
Ans: There are two types of solutions in Microsoft Dynamics: Managed and Unmanaged. An Unmanaged solution is one that is under development or not yet ready for distribution. A completed unmanaged solution needs to be exported and packaged as a managed solution for its distribution.
Ans: We can interpret XRM as “eXtreme” Relationship Management, or “Any” (the X can be any value) Relationship Management. For example, an organization might be managing contacts, policies, parking violations, property taxes, etc. Hence, with the term XRM, you can manage the relationship of anything within the organization.
Ans: The Ribbon Workbench is a Microsoft Dynamics-managed solution. After downloading it, you have to import it in the Dynamics instance by going to Settings > Solutions > Import.
After a successful import of the solution, refresh the page, and you can see the Ribbon Workbench button in the solutions area of Dynamics 365.
Ans: The CRM SDK contains all the functions which are essential to work with CRM. It describes all the documentation of all the features in CRM.
Ans: The minimum privileges required to develop a solution are:
Ans: Following are some of the components that can be added to a solution:
Ans: Managed properties help in identifying the component of customizable managed solutions. If you want to apply managed properties, then an entity needs to be included using a managed solution and downloading it to another environment.
Ans: Each MS CRM solution has a publisher. The publisher works with data sources to track modification over a timeframe. The default publisher of micro dynamics is called “Default Publisher for”. You can also create a customized publisher for a solution.
Ans: Web resources are the components of CRM for developing HTML, JS, Images, Silverlight, and style sheet files. The different web resources in CRM are:
Ans: The different types of data in CRM are:
Ans: Microsoft Dynamics provides two products.
CRM Online:
It is Microsoft’s cloud-based service. It includes application servers, licensing, databases, setups, etc. CRM is a subscription-based service that businesses use when they cannot manage the technicalities of CRM implementation.
CRM On-Premise:
In CRM On-Premise, applications and databases are deployed on client-server instead of Microsoft servers. It gives full control for customizations, databases, backups, deployments, licensing, etc. Businesses use CRM on-premise when they need customized CRM solutions and better integration.
Ans: An entity model manages business data. It is a database table that stores the information in an organized format. Some of the different types of entities are:
Ans: The steps to export a solution as a managed solution are:
Ans: A system administrator gives full access to the files that are protected in MS CRM.
Ans: When a user makes an object using security fields, an insufficient permission error is a message received on creating a record.
Ans: Given below are the different types of relationship behaviour.
Ans: The various ways in which CRM can help in sales are:
Ans: The main differences between Find and Advanced Find are:
|
Find |
Advanced Find |
|
It performs a search on an attribute. |
It performs a search on the conditions and attributes for which the user customizes or runs. |
|
It is faster as it searches for one attribute and returns the result. |
It is slower as it searches for all the attributes and conditions while parsing through records. |
|
It is applicable only to active records. |
It is applied to all the records. |
|
It filters only one condition. |
It filters multiple conditions. |
Ans: Few of the changes that are taking place in CRM are:
Ans: The web services available are:
Deployment web service
The uses of this service are:
Discovery web service
The uses of this service are;
To identify the available organization information in a deployment.
Organization web service.
The uses of this service are:
To access data and metadata.
Ans: The steps to add/remove columns in an entity lookup window are:
Ans: The key differences are:
|
GAC Deployment |
Database Deployment |
Disk Deployment |
|
It does not support CRM 2011 online deployments. |
It supports CRM 2011 online deployments. |
It does not support CRM 2011 online deployments. |
|
You can refer to external DLL assemblies used in Plugin only if the registration is in GAC. |
You can refer to external DLL assemblies used in Plugin only if the registration is in GAC. |
You can refer to external DLL assemblies from the disk and from GAC. |
Ans:
|
Early binding |
Late binding |
|
In early binding, the compiler binds the objects to methods at the compile time. |
In late binding, the compiler binds the objects to methods at runtime. |
|
It is also called static binding. |
It is also called dynamic binding. |
|
Example: Function overloading. |
Example: Function overriding. |
We hope that these interview questions we have prepared for you will help you in clearing your interview. Technical roles such as Microsoft Dynamics CRM Developer are in demand right now. Preparing these dynamics crm interview questions will put you on the right path to getting that dream job role.
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