ServiceNow is a ticketing tool that catalogues and processes customer service request. You can put the request which deals with changes, difficulties, incidents, and other services utilizing tools like ServiceNow. ServiceNow is a platform-as-a-service provider, giving technical management support, so as IT service management, to the IT operations of large companies, including help desk functionality.
we have classified these Questions into a few groups:
Ans: It is a cloud-based IT Service Management tool. ServiceNow gives a solitary plan of record for IT administrations, activities, and business administration via computerizing IT benefit applications and procedures. All parts of IT Services can possibly live in the ServiceNow biological system of modules, and in this manner, it gives us a total perspective of administrations and assets. This takes into account-wide control of how to best designate assets and plan the procedure stream of those administrations.
Ans:
| Initiating Changes | Assessing Changes |
| Documenting Changes | Assigning Changes |
| Scheduling Changes | Submit Changes |
| Implementing Changes | Change Review |
Ans: The application is a group of modules that provides its related information. For example, a change application provides information related to the change process. It consists of modules like create change tickets, view change tickets, etc.
Ans: Configuration Management DataBase
Ans: CMDB baselines help to understand and control the changes that have been made to a Configuration Item(CI) after its Baseline has been created. The baseline is the snapshot of a CI.
Ans: Navigate to the "Application Menus" module under the system definition application. Open the respective application that requires to enable or disable. Set active as true to enable it or set active to false to disable it
Ans: View characterizes the game plan of fields on a frame or a rundown. For one single shape, we can characterize different perspectives as indicated by the client inclinations or prerequisites.
Ans: An ACL is an Access Control List that defines what data a user can access and how they can access it in service now.
Ans: Impersonating a user means that you can log in to the system as that user and can have felt how the service-now UI is set for that user. This is very useful while testing. For example, if you are required to test that a user can access the change form or not. You can impersonate that user and can test instead of logging out from your session and logging again with that user credentials.
Ans: Task table
Ans: A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue. For example, you can create a change record or problem record using a record producer. Record producers provide an alternative way to create records through a service catalogue.
Ans: Dictionary Overrides provides the capability to override several properties of a field in the extended table. For example, the changing table is extended from the task table. There is a field named status in the task table and set as read-only. When we use this field in change form it will show be read-only. We can set this to non-read only by using the dictionary override. Similarly, there are other properties that can be set for the fields in an extended table.
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Ans: UI policies are alternative to client scripts. It can be used to set a field as mandatory, read-only, and visible on a form. You can also use UI policy for dynamically changing a field on a form.
Ans: Data policy checks the mandatory and read-only of a field whenever a record is inserted or updated through a web-service or import set.For example: If a mandatory field in the incoming record (from import set or web-service) is empty then the data policy will not allow inserting that record into the table.
Ans: Client script sits on the client side(the browser) and run there only.types of client script are OnLoad() OnSubmit() OnChange() OncellEdit()
Ans: In the onSubmit function return false. function onSubmit() { return false; }
Ans: The business rule is server-side scripting that executes whenever a record is inserted, updated, deleted, displayed or queried. The key thing to keep in mind while creating a business rule is that when and on what action it has to execute. You can run the business rule 'on display, 'on before' or 'on after' of an action (insert, delete, update) is performed.
Ans: Yes you can call a business rule through a client script by using glideajax
Ans: Gliderecord is a java class that is used for database operations instead of writing SQL queries.
Ans: Import Sets is a tool used to import data from various data sources and, then using the transform map, the map that data into ServiceNow tables. The Import Sets table acts as a staging table for records imported.
Ans: The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.
ServiceNow Change Management integrates with the Vulnerability response plugin to introduce extra functionality within Change Management.
Ans: A transform map transforms the record imported into the ServiceNow import set table to the objective table. It additionally decides the connections between fields showing in an Import Set table and fields in the target table.
Ans: A foreign record insert occurs when an import makes a change to a table that is not the target table for that import. This happens when updating a reference field on a table.
Ans: Zing is the text indexing and search engine that performs all text searches in ServiceNow.
Ans: The Client Transaction Timings plugin enhances the system logs by providing more information on the duration of transactions between the client and the server. By providing information on how time was spent during the transaction, performance issues can be tracked down to the source by seeing where the time is being consumed.
Ans: An inactivity monitor triggers an event for a task record if the task has been inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals.
Ans: Domain separation is a way to separate data into (and optionally to separate administration by) logically-defined domains.
For example, A client XYZ have two business and they are using ServiceNow single instance for both businesses. They do not want that user's from one business can see data from other businesses. Here we can configure domain separation to isolate the records from both businesses.
Ans: You can set the property - "glide.ui.forgetme" to true to remove the Remember me checkbox from the login page.
Ans: The HTML sanitizer automatically cleans up HTML markup in HTML fields to remove unwanted code and protect against security concerns such as cross-site scripting attacks. The HTML sanitizer is active for all instances starting with the Eureka release.
Ans: A gauge can be based on a report and can be put on a homepage or a content page.
Ans: Metrics record and measure the workflow of individual records. With metrics, customers can arm their process by providing tangible figures to measure, for example, how long it takes before a ticket is reassigned or changes state.
Ans: Use any of the following searches to find information in ServiceNow:
Ans: BSM Map is a Business Service Management map. It graphically displays the configuration items (CI) that support a business service and indicates the status of those configuration items.
Ans: Each update set is stored in the Update Set [sys_update_set] table, and the customizations that are associated with the update set, are stored in [sys_update_xml] table.
Ans: In any case, the default update set is marked as complete then the system creates an alternate update named Default1 & uses it to update the set.
Ans: Homepages and content pages are not added to update sets by default. You must manually add pages to the current update set by unloading them.
Ans: Reference qualifiers are used to restrict the data that is selectable for a reference field.
Ans: Performance Analytics is an additional application in Service Now that allows customers to take a snapshot of data at regular intervals and create time series for any key performance indicator (KPI) in the organization.
| Related Article: ServiceNow Tutorial |
Ans: UI policy acts when a record is inserted or updated through a ServiceNow UI i.e ServiceNow forms while data policy acts whenever a record is inserted or updated into the database through any means.
Ans: Coalesce is a property of a field that we use in transform map field mapping. When we set the coalesce as true for a field mapping it signifies that this field will work as a unique key. If a field match is found with the coalesce field, then the existing record will be updated with the imported information in the target table else a new record will be inserted into the target table.
Ans: There are various ServiceNow tools that are designed according to the requirement of a particular user.
HR management
Business Management Applications
IT Service Automation Application
Custom Service Management
Ans: Application in a ServiceNow represents packaged solutions to deliver services and manage business processes. Simply application is a set of modules that gives information related to those modules.
Ans: CMDB stands for Configuration Management Database. This is a repository that acts as a data warehouse for information technology installations. It contains data related to a set of IT assets and descriptive relations among such assets.
Ans: Data lookup and record matching feature help to establish a field value based on some condition rather than writing scripts.
Ans: These steps will help you to do so:
Navigate to the "application menus" module.
Open the representative application.
Set the value as "false" to disable and "true" to enable it.
Ans: The view represents the arrangement of fields on a form or a list. For one single form, we can determine multiple views according to the user's choices or requirements.
Ans: An ACL nothing but an access control list that defines what data users can access and how they can access it within ServiceNow.
Ans: A record producer means a type of a catalogue item that permits users to generate task-based records from the service catalogue. For instance, you can generate a change record or problem record utilizing a record producer. Record producers give an alternative method to create records through the service catalogue.
Ans: UI policies are alternative to client scripts. These can be utilized to set a field as necessary, read-only, and visible on a form. You can also utilize UI policy for dynamically modifying a field upon a form.
Ans: Client script sits on the client side and runs there only.types of client script are OnLoad() OnSubmit() OnChange() OncellEdit)().
Ans: A business rule is server-side scripting which executes whenever a record is entered, deleted, updated, queried or displayed. An important thing to keep in mind while building a business rule is that when and on what action has to be executed. You can run your business rule 'on display, 'on before' or else 'on after' of action is performed.
Ans: Gliderecord is nothing but a java class that is utilized for database operations rather than writing SQL queries.
Ans: Import Sets is a tool utilized to import data from different data sources and, then utilizing a transform map, the map that data into ServiceNow tables. The Import Sets table serves as a staging table for records imported.
Ans: The client script sits upon the client-side and runs upon the client-side only. Following are the types of client script:
OnLoad()
OnSubmit()
OnChange()
Ans: An inactivity monitor triggers an event for a task record if that task has been inactive for a specific time. If the task continues inactive, the monitor repeats at regular intervals.
Ans: An inactivity monitor triggers an event for any task record if the task has been inactive for a specific period of time. If the task continues inactive, the monitor reverts at regular intervals.
Ans: A gauge can be based on a report and can be put on a homepage or a content page.
Ans: BSM Map is a Business Service Management map. It graphically shows the configuration items (CI) that support a business service also shows the status of the configuration items.
Ans: There are five types of search options in ServiceNow
Lists: This is used to find records within a list.
Knowledgebase: assists you to find the knowledge articles.
Navigation filter: Enables you to filter the items within the application navigator.
Global Text Search: Helps you record within multiple task tables of a single search field.
Search scenes: It is a custom module that is designed only by administrators.
Ans: The HTML sanitizer automatically cleans up a markup within HTML fields. It assists in eliminating code plus protecting against security concerns like cross-site scripting attacks.
Approach your ServiceNow interview appearing confident in your skillset plus knowledge. Remember, you are the specialist, and that's why you are in that room! Some of the most significant deciding factors in an interview are based – not solely on your skills plus how you have answered their ServiceNow interview questions – but upon your body language.
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