With Force.com developers can customize declaratively or programmatically.
Declarative customization requires an understanding of Force.com concepts, without coding knowledge.
Programmatic Customization requires coding skills and allow developers to extend beyond the declarative Salesforce.com Capabilities.
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Declarative Customization ----------> Simplicity + Speed
Programmatic Customization -------> Control + Flexibility
Most Complete and robust solutions actually use a combination of declarative and programmatic solutions developers should understand how to develop using both declarative and programmatic features.
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